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When Pooja purchased a new air conditioner for ₹48,000, the salesperson strongly recommended an extended warranty plan.
When Pooja purchased a new air conditioner for ₹48,000, the salesperson strongly recommended an extended warranty plan.
For an additional ₹3,999, she was promised:
“Complete protection for three years, including repairs and replacement of major components.”
Believing she was securing peace of mind, Pooja purchased the plan.
Eighteen months later, during peak summer, the AC stopped cooling.
Pooja contacted the warranty provider and scheduled a service visit.
When she reminded him about the extended warranty, the response was surprising:
“Compressor failure due to voltage fluctuation is not covered.”
Pooja checked the warranty brochure she had received at the store. The front page prominently advertised “Complete Protection”, but the detailed terms contained multiple exclusions:
The exclusion list was far longer than the coverage section.
Consumers frequently report that protection plans are sold with broad promises, but claims are later rejected because of:
Instead of paying immediately, she requested:
The written inspection report.
Photographs of the failed compressor.
The specific warranty clause used to deny the claim.
The diagnostic evidence supporting the “voltage fluctuation” conclusion.
She also obtained a second opinion from an authorized AC technician, who stated that the compressor failure could not be conclusively attributed to voltage fluctuation without detailed electrical testing.
Pooja emailed the warranty company’s grievance officer with:
Second technician’s opinion
She argued that the plan had been marketed as “complete protection” and that the denial lacked sufficient technical evidence.
Pooja avoided a repair expense of nearly ₹14,000.
Are voltage-related failures covered?
Photos/videos
If a protection plan is marketed in a misleading manner or if a claim is denied without adequate justification, consumers may challenge the decision through the company’s grievance mechanism and, if necessary, through consumer dispute channels.
Advertising phrases such as “complete protection” can become important when evaluating whether the consumer was given a fair understanding of the coverage.
Many buyers rely on the salesperson’s verbal assurances and never read the actual service contract.
Always obtain and review the detailed terms before purchasing an extended warranty.
“Extended warranties should provide genuine additional protection, not just marketing comfort. Consumers should insist on written coverage details and should challenge claim denials that are not supported by clear technical evidence.”
Ask for the written inspection report.
Request the exact exclusion clause.
Seek a second technical opinion if necessary.
Escalate the matter through the grievance officer.
Preserve all invoices, certificates, and communications.
A careful review of the warranty terms and a properly documented challenge can often save consumers thousands of rupees in repair costs.