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When Anjali opened a savings account, a relationship executive suggested starting a small mutual fund SIP for “long-term wealth creation.”
When Anjali opened a savings account, a relationship executive suggested starting a small mutual fund SIP for “long-term wealth creation.”
She agreed to a ₹2,000 monthly SIP and signed the necessary forms.
Several months later, while reviewing her bank statement, she noticed something unusual.
A debit of ₹5,000 had been occurring every month for the last six months.
She had never authorized a ₹5,000 SIP.
Anjali contacted the bank and was informed that an e-mandate for ₹5,000 had been registered and was linked to a mutual fund scheme.
She insisted that she had agreed only to ₹2,000.
The distributor claimed that the higher amount was selected during the online mandate process.
Anjali did not remember approving any such change.
Instead of relying on verbal explanations, she requested:
The SIP registration form.
The e-mandate approval record.
The mandate reference number.
The date and time of authorization.
Copies of all related transaction records.
Cancelled the SIP immediately.
Revoked the e-mandate through her bank.
Filed a written complaint with the bank.
Submitted a complaint to the mutual fund’s investor grievance cell.
Requested reversal of the excess debits.
₹2,000/month
₹5,000/month
₹3,000
6 months
₹18,000
The SIP was cancelled, the mandate was removed, and a resolution was provided for the excess amount debited beyond the investor’s intended contribution.
Cancel the SIP through the AMC or platform.
Revoke the e-mandate from your bank.
Obtain a cancellation confirmation.
File a written complaint if the debit was unauthorized.
Escalate through the bank’s grievance officer if necessary.
Many investors do not review small recurring debits regularly.
Because SIP amounts are often deducted automatically, unauthorized or incorrect mandates can continue for months before being noticed.
“Consumers should periodically review all active e-mandates and SIP registrations. Automatic investment instructions should be treated with the same attention as loan EMIs or insurance premiums, because even small discrepancies can accumulate into significant financial losses over time.”
Check the mandate amount immediately.
Cancel the SIP if unauthorized.
Revoke the bank e-mandate.
Preserve all statements and authorization records.
Escalate through the bank and mutual fund grievance channels.
A quick review of recurring investment debits can prevent unauthorized deductions from continuing unnoticed for months.